Help Center
Can we help?
Find answers to popular questions about banking and giving options, our website and technical questions, how our missionaries raise financial support, or about Reliant.
Website & Technical Questions
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Help! The website doesn't seem to be responding If you are trying to login or give a gift and nothing is happening there are a few things to check. First, if you are using a mobile device (phone or tablet), please try again on a desktop or laptop computer. If you are on a desktop or laptop computer and it still is not working, please check what browser you are using. We have found that most people have the most success when using Google Chrome. If you are using any other browser, please try again on Chrome. Read MoreRead MoreIf you are trying to login or give a gift and nothing is happening there are a few things to check. First, if you are using a mobile device (phone or tablet), please try again on a desktop or laptop computer. If you are on a desktop or laptop computer and it still is not working, please check what browser you are using. We have found that most people have the most success when using Google Chrome. If you are using any other browser, please try again on Chrome. Read More
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How do I create an account on Reliant.org? You can create an account from our Log In page or while setting up a gift. Read MoreRead MoreYou can create an account from our Log In page or while setting up a gift. Read More
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How do I update my contact information? Your contact information can be updated from your profile on the Contact Info tab. Read MoreRead MoreYour contact information can be updated from your profile on the Contact Info tab. Read More
Website & Technical
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Help! The website doesn't seem to be responding If you are trying to login or give a gift and nothing is happening there are a few things to check. First, if you are using a mobile device (phone or tablet), please try again on a desktop or laptop computer. If you are on a desktop or laptop computer and it still is not working, please check what browser you are using. We have found that most people have the most success when using Google Chrome. If you are using any other browser, please try again on Chrome. Read MoreRead MoreIf you are trying to login or give a gift and nothing is happening there are a few things to check. First, if you are using a mobile device (phone or tablet), please try again on a desktop or laptop computer. If you are on a desktop or laptop computer and it still is not working, please check what browser you are using. We have found that most people have the most success when using Google Chrome. If you are using any other browser, please try again on Chrome. Read More
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How do I create an account on Reliant.org? You can create an account from our Log In page or while setting up a gift. Read MoreRead MoreYou can create an account from our Log In page or while setting up a gift. Read More
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How do I update my contact information? Your contact information can be updated from your profile on the Contact Info tab. Read MoreRead MoreYour contact information can be updated from your profile on the Contact Info tab. Read More
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How do I register for a Reliant event? Events.reliant.org is the place to register for Reliant-sponsored events. Read MoreRead MoreEvents.reliant.org is the place to register for Reliant-sponsored events. Read More
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Why can't I store my credit card billing information in my profile? Because Reliant uses special security standards for credit cards, you cannot store credit card information for future gifts. Read MoreRead MoreBecause Reliant uses special security standards for credit cards, you cannot store credit card information for future gifts. Read More
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I found a mistake on your website: how do I let you know? Thanks! We'd love to know about it so we can fix it. Here's how. Read MoreRead MoreThanks! We'd love to know about it so we can fix it. Here's how. Read More
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Help! The website gave me an error. Sorry to hear that! We'd like to get that fixed immediately. If you were giving a gift, our Gift Services department can help you. And you can report errors to our tech team as well. Read MoreRead MoreSorry to hear that! We'd like to get that fixed immediately. If you were giving a gift, our Gift Services department can help you. And you can report errors to our tech team as well. Read More
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I already support a Reliant missionary but have never used the website. How do I login? Create An Account and use the option "New to the website (but not to Reliant?): We can help find your existing donor records." Read MoreRead MoreCreate An Account and use the option "New to the website (but not to Reliant?): We can help find your existing donor records." Read More
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How do I search for a missionary or ministry? Visit Reliant.org/missionaries to begin your search. You can search by name, ministry location, or church name. Read MoreRead MoreVisit Reliant.org/missionaries to begin your search. You can search by name, ministry location, or church name. Read More
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Your username is an email address. We can help you find it. Read More
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I forgot my password No problem, we can help you with that. Go to Reliant.org and click on My Account in the upper right corner. Click on reset password under the second box. Enter your email address and click on Lookup Account. If you don’t see an email come through, check your junk and spam folders. Read MoreRead MoreNo problem, we can help you with that. Go to Reliant.org and click on My Account in the upper right corner. Click on reset password under the second box. Enter your email address and click on Lookup Account. If you don’t see an email come through, check your junk and spam folders. Read More
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You can change your username via your giving profile. Read More
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You can change your password on your giving profile. Read More
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Can I use my iPad or phone to give via your website? Giving on a smaller screen like a phone is in beta and won't work on some phones. We're working to improve it. Read MoreRead MoreGiving on a smaller screen like a phone is in beta and won't work on some phones. We're working to improve it. Read More
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Are your credit card transactions secure? Yes. Our own website uses the same encryption standard that most banks use. Our credit card transactions are processed securely by IATS payments, a leading provider of non-profit payment services. Read MoreRead MoreYes. Our own website uses the same encryption standard that most banks use. Our credit card transactions are processed securely by IATS payments, a leading provider of non-profit payment services. Read More
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Is your website secure? Yes. Our giving website uses the same encryption standard that most online banks use. In todays world, we know private information is important, and so our technical team is also vigilant about data security. Read MoreRead MoreYes. Our giving website uses the same encryption standard that most online banks use. In todays world, we know private information is important, and so our technical team is also vigilant about data security. Read More
