Help Center
Can we help?
Find answers to popular questions about banking and giving options, our website and technical questions, how our missionaries raise financial support, or about Reliant.
How to Give
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What is a special gift? A special gift is our way of talking about a one-time gift that is not recurring. Because our missionaries and church planters raise a monthly budget, many donors do choose to give a regularly monthly amount that the missionary can plan into their budget. Read MoreRead MoreA special gift is our way of talking about a one-time gift that is not recurring. Because our missionaries and church planters raise a monthly budget, many donors do choose to give a regularly monthly amount that the missionary can plan into their budget. Read More
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What is the difference between an automatic and recurring gift? Missionaries are responsible to raise a monthly budget, and recurring gifts are regular gifts that help meet the ministry support goal. Read MoreRead MoreMissionaries are responsible to raise a monthly budget, and recurring gifts are regular gifts that help meet the ministry support goal. Read More
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What is LifeLink? LifeLink is our automatic giving service that transfers your gift on the schedule you choose. Giving is via your bank account or your credit or debit card (e.g. VISA or Mastercard). Read MoreRead MoreLifeLink is our automatic giving service that transfers your gift on the schedule you choose. Giving is via your bank account or your credit or debit card (e.g. VISA or Mastercard). Read More
Website & Technical Questions
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How do I create an account on Reliant.org? You can create an account from our Log In page or while setting up a gift. Read MoreRead MoreYou can create an account from our Log In page or while setting up a gift. Read More
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How do I update my contact information? Your contact information can be updated from your profile on the Contact Info tab. Read MoreRead MoreYour contact information can be updated from your profile on the Contact Info tab. Read More
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How do I register for a Reliant event? Events.reliant.org is the place to register for Reliant-sponsored events. Read MoreRead MoreEvents.reliant.org is the place to register for Reliant-sponsored events. Read More
About Supporting Missionaries
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Are my gifts used for missionary retirement? They certainly can be. Gifts toward a ministry fund goes to fund all the needs of that ministry, including salary, medical insurances, and ministry expenses. Read MoreRead MoreThey certainly can be. Gifts toward a ministry fund goes to fund all the needs of that ministry, including salary, medical insurances, and ministry expenses. Read More
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What is the "Where Most Needed" fund used for? Reliant uses Where Most Needed to support and care for missionaries and to further any ministry purpose that is consistent with our mission and values. The flexibility can be critical for a ministry as we anticipate unplanned needs. Read MoreRead MoreReliant uses Where Most Needed to support and care for missionaries and to further any ministry purpose that is consistent with our mission and values. The flexibility can be critical for a ministry as we anticipate unplanned needs. Read More
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How do I support a missionary couple? Reliant missionary couples are supported as a family. You can give to the ministry fund that the family is responsible for. Read MoreRead MoreReliant missionary couples are supported as a family. You can give to the ministry fund that the family is responsible for. Read More
About Reliant & Accountability
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Is Reliant a para-church ministry? No—not in the sense that some American mission agencies such as Campus Crusade for Christ or Fellowship of Christian Athletes are. For those who only speak in 2 categories ("church" or "para-church") we really are a "third category" ministry. Read MoreRead MoreNo—not in the sense that some American mission agencies such as Campus Crusade for Christ or Fellowship of Christian Athletes are. For those who only speak in 2 categories ("church" or "para-church") we really are a "third category" ministry. Read More
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How do I report any inappropriate action or behavior by a Reliant missionary? We have strong confidence in the Christian character of our missionaries. However, we live in a broken and sinful world and know that even those in ministry can sin against others, and in cases where this warrants further action, it's vital that we can take appropriate steps. Read MoreRead MoreWe have strong confidence in the Christian character of our missionaries. However, we live in a broken and sinful world and know that even those in ministry can sin against others, and in cases where this warrants further action, it's vital that we can take appropriate steps. Read More
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You can find that by clicking on this link. Read More
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How do I create an account on Reliant.org? You can create an account from our Log In page or while setting up a gift. Read MoreRead MoreYou can create an account from our Log In page or while setting up a gift. Read More
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How do I update my contact information? Your contact information can be updated from your profile on the Contact Info tab. Read MoreRead MoreYour contact information can be updated from your profile on the Contact Info tab. Read More
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How do I register for a Reliant event? Events.reliant.org is the place to register for Reliant-sponsored events. Read MoreRead MoreEvents.reliant.org is the place to register for Reliant-sponsored events. Read More
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Why can't I store my credit card billing information in my profile? Because Reliant uses special security standards for credit cards, you cannot store credit card information for future gifts. Read MoreRead MoreBecause Reliant uses special security standards for credit cards, you cannot store credit card information for future gifts. Read More
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Is Reliant a para-church ministry? No—not in the sense that some American mission agencies such as Campus Crusade for Christ or Fellowship of Christian Athletes are. For those who only speak in 2 categories ("church" or "para-church") we really are a "third category" ministry. Read MoreRead MoreNo—not in the sense that some American mission agencies such as Campus Crusade for Christ or Fellowship of Christian Athletes are. For those who only speak in 2 categories ("church" or "para-church") we really are a "third category" ministry. Read More
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How do I report any inappropriate action or behavior by a Reliant missionary? We have strong confidence in the Christian character of our missionaries. However, we live in a broken and sinful world and know that even those in ministry can sin against others, and in cases where this warrants further action, it's vital that we can take appropriate steps. Read MoreRead MoreWe have strong confidence in the Christian character of our missionaries. However, we live in a broken and sinful world and know that even those in ministry can sin against others, and in cases where this warrants further action, it's vital that we can take appropriate steps. Read More
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You can find that by clicking on this link. Read More
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How do I know my gift will be used for the missionary or ministry I designated? Reliant takes very seriously the donor preference for gifts so that donated funds are used the further the ministry purposes that they are intended for by the donors. Read MoreRead MoreReliant takes very seriously the donor preference for gifts so that donated funds are used the further the ministry purposes that they are intended for by the donors. Read More
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How do I view financial reports? Reliant reports exact giving numbers every year in our Annual Ministry Report, which is published after we have closed our books and had an outside CPA firm conduct a complete financial audit. Read MoreRead MoreReliant reports exact giving numbers every year in our Annual Ministry Report, which is published after we have closed our books and had an outside CPA firm conduct a complete financial audit. Read More
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How is Reliant governed? Reliant Mission, Inc is governed by an independent board made up of Christian leaders in ministry and business. Directors serve for two-year, renewable terms. Read MoreRead MoreReliant Mission, Inc is governed by an independent board made up of Christian leaders in ministry and business. Directors serve for two-year, renewable terms. Read More
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Does Reliant invest donations in the stock market? No. Gifts towards the work of missionaries and ministries are for immediate use and are an investment in the gospel work. Read MoreRead MoreNo. Gifts towards the work of missionaries and ministries are for immediate use and are an investment in the gospel work. Read More
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How do you partner with other evangelical groups? At the heart of our mission is to partner with local churches, church networks, and missional non-profits to help them mobilize support-based missionaries for the gospel. We have missionaries with over 100 partners. Read more about our church and ministry partners. Read MoreRead MoreAt the heart of our mission is to partner with local churches, church networks, and missional non-profits to help them mobilize support-based missionaries for the gospel. We have missionaries with over 100 partners. Read more about our church and ministry partners. Read More
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Are my gifts used for missionary retirement? They certainly can be. Gifts toward a ministry fund goes to fund all the needs of that ministry, including salary, medical insurances, and ministry expenses. Read MoreRead MoreThey certainly can be. Gifts toward a ministry fund goes to fund all the needs of that ministry, including salary, medical insurances, and ministry expenses. Read More
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What is the "Where Most Needed" fund used for? Reliant uses Where Most Needed to support and care for missionaries and to further any ministry purpose that is consistent with our mission and values. The flexibility can be critical for a ministry as we anticipate unplanned needs. Read MoreRead MoreReliant uses Where Most Needed to support and care for missionaries and to further any ministry purpose that is consistent with our mission and values. The flexibility can be critical for a ministry as we anticipate unplanned needs. Read More
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How do I support a missionary couple? Reliant missionary couples are supported as a family. You can give to the ministry fund that the family is responsible for. Read MoreRead MoreReliant missionary couples are supported as a family. You can give to the ministry fund that the family is responsible for. Read More
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Do missionaries prefer a single larger gift or smaller recurring gifts? Our missionaries depend on the generous gifts of others to accomplish their mission, so all gifts are welcome! However, recurring gifts do have a critical role in helping a missionary raise their monthly support goal, which is a monthly budget for salary and ministry expenses. Read MoreRead MoreOur missionaries depend on the generous gifts of others to accomplish their mission, so all gifts are welcome! However, recurring gifts do have a critical role in helping a missionary raise their monthly support goal, which is a monthly budget for salary and ministry expenses. Read More
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What is the salary of a missionary or pastor? Specific salaries vary widely depending on the level of experience of the pastor or missionary, the scope of their responsibility, the norms for their church or ministry, and cost of living adjustments for different parts of the country. Read MoreRead MoreSpecific salaries vary widely depending on the level of experience of the pastor or missionary, the scope of their responsibility, the norms for their church or ministry, and cost of living adjustments for different parts of the country. Read More
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How is the missionary I support paid? All employed missionaries with Reliant receive a monthly paycheck from us. Missionary salaries are fixed and pre-approved and are drawn from the designated ministry account which covers not only salary but also things like medical benefits and ministry expenses (learn more). Read MoreRead MoreAll employed missionaries with Reliant receive a monthly paycheck from us. Missionary salaries are fixed and pre-approved and are drawn from the designated ministry account which covers not only salary but also things like medical benefits and ministry expenses (learn more). Read More
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What percentage of my gift goes to a missionary or ministry? We like to say all of your gift goes to support your missionary—and this really is true! Reliant's mission and purpose is to be a hub between local churches, financial partners and the missionaries they support. We do not use funds for other purposes. Read MoreRead MoreWe like to say all of your gift goes to support your missionary—and this really is true! Reliant's mission and purpose is to be a hub between local churches, financial partners and the missionaries they support. We do not use funds for other purposes. Read More
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Why can't my missionary accept cash gifts? Can they accept a gift card? Sometimes donors want to bless a missionary with "gas money" a gift at Christmas, or cash from a love offering at church. We very much appreciate these gestures since it shows so much Christian love and care! However, it's often a surprise to donors that there are a number of legal and ethical rules we are responsible for regarding receiving cash or gift cards (which are very much like cash). Read MoreRead MoreSometimes donors want to bless a missionary with "gas money" a gift at Christmas, or cash from a love offering at church. We very much appreciate these gestures since it shows so much Christian love and care! However, it's often a surprise to donors that there are a number of legal and ethical rules we are responsible for regarding receiving cash or gift cards (which are very much like cash). Read More
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Can I designate my gift for a specific need for a ministry or missionary? On any gift to Reliant, you may select the missionary or ministry fund you would like to support. Read MoreRead MoreOn any gift to Reliant, you may select the missionary or ministry fund you would like to support. Read More
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I found a mistake on your website: how do I let you know? Thanks! We'd love to know about it so we can fix it. Here's how. Read MoreRead MoreThanks! We'd love to know about it so we can fix it. Here's how. Read More
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Help! The website gave me an error. Sorry to hear that! We'd like to get that fixed immediately. If you were giving a gift, our Gift Services department can help you. And you can report errors to our tech team as well. Read MoreRead MoreSorry to hear that! We'd like to get that fixed immediately. If you were giving a gift, our Gift Services department can help you. And you can report errors to our tech team as well. Read More
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I already support a Reliant missionary but have never used the website. How do I login? Create An Account and use the option "New to the website (but not to Reliant?): We can help find your existing donor records." Read MoreRead MoreCreate An Account and use the option "New to the website (but not to Reliant?): We can help find your existing donor records." Read More
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How do I search for a missionary or ministry? Visit Reliant.org/missionaries to begin your search. You can search by name, ministry location, or church name. Read MoreRead MoreVisit Reliant.org/missionaries to begin your search. You can search by name, ministry location, or church name. Read More
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Your username is an email address. We can help you find it. Read More
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No problem, we can help you with that. Read More
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You can change your username via your giving profile. Read More
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You can change your password on your giving profile. Read More
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Can I use my iPad or phone to give via your website? Giving on a smaller screen like a phone is in beta and won't work on some phones. We're working to improve it. Read MoreRead MoreGiving on a smaller screen like a phone is in beta and won't work on some phones. We're working to improve it. Read More
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What is a special gift? A special gift is our way of talking about a one-time gift that is not recurring. Because our missionaries and church planters raise a monthly budget, many donors do choose to give a regularly monthly amount that the missionary can plan into their budget. Read MoreRead MoreA special gift is our way of talking about a one-time gift that is not recurring. Because our missionaries and church planters raise a monthly budget, many donors do choose to give a regularly monthly amount that the missionary can plan into their budget. Read More
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What is the difference between an automatic and recurring gift? Missionaries are responsible to raise a monthly budget, and recurring gifts are regular gifts that help meet the ministry support goal. Read MoreRead MoreMissionaries are responsible to raise a monthly budget, and recurring gifts are regular gifts that help meet the ministry support goal. Read More
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What is LifeLink? LifeLink is our automatic giving service that transfers your gift on the schedule you choose. Giving is via your bank account or your credit or debit card (e.g. VISA or Mastercard). Read MoreRead MoreLifeLink is our automatic giving service that transfers your gift on the schedule you choose. Giving is via your bank account or your credit or debit card (e.g. VISA or Mastercard). Read More
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What address should I send checks to? Checks should be sent to: Reliant 11002 Lake Hart Drive, Suite 100, Orlando, FL 32832 Read MoreRead MoreChecks should be sent to: Reliant 11002 Lake Hart Drive, Suite 100, Orlando, FL 32832 Read More
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My banking information has changed. How do I update it? Update your gift payment information at your profile in your Giving Dashboard. Read MoreRead MoreUpdate your gift payment information at your profile in your Giving Dashboard. Read More
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My credit card number has changed or expired. How do I update it? Update your gift payment information at your profile in your Giving Dashboard. Read MoreRead MoreUpdate your gift payment information at your profile in your Giving Dashboard. Read More
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How do I print my gift receipt? Print any gift receipt at your Giving History, located at your Giving Dashboard. You can print or save to PDF document and print at a later time. Read MoreRead MorePrint any gift receipt at your Giving History, located at your Giving Dashboard. You can print or save to PDF document and print at a later time. Read More
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How do I find my donor account number? Find your Donor Account Number on your Giving Dashboard or call us at 407.671.9700 Read MoreRead MoreFind your Donor Account Number on your Giving Dashboard or call us at 407.671.9700 Read More
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What date is the last date for giving in this tax year? Donors who want to count their gift as a tax deduction in the current year may give online until 11:59 AM on December 31. These gifts are instant and secure. Read MoreRead MoreDonors who want to count their gift as a tax deduction in the current year may give online until 11:59 AM on December 31. These gifts are instant and secure. Read More
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How do I initiate a gift of stock or securities? Reliant Mission, Inc is happy to accept your gift of stock or securities as a charitable gift for the important work of ministry. Read MoreRead MoreReliant Mission, Inc is happy to accept your gift of stock or securities as a charitable gift for the important work of ministry. Read More
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Is credit card, check, or bank account giving most effective? If you have a choice of payment method, Reliant does recommend our secure bank account transfer for lowest overhead cost while providing the same convenience. Read MoreRead MoreIf you have a choice of payment method, Reliant does recommend our secure bank account transfer for lowest overhead cost while providing the same convenience. Read More
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Can I use a checking account or a savings account to give? Absolutely. Reliant recommends our secure bank account transfer for lowest administrative overhead. Read MoreRead MoreAbsolutely. Reliant recommends our secure bank account transfer for lowest administrative overhead. Read More
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Can I use a debit card to give? Yes: Reliant can accept any card with a Visa, Mastercard, Discover, or American Express logo. Choose the credit card option to enter your information. Read MoreRead MoreYes: Reliant can accept any card with a Visa, Mastercard, Discover, or American Express logo. Choose the credit card option to enter your information. Read More
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Can I use my bank account to give? Absolutely. Reliant recommends our secure bank account transfer for lowest administrative overhead. Read MoreRead MoreAbsolutely. Reliant recommends our secure bank account transfer for lowest administrative overhead. Read More
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How do I pause or temporarily hold a recurring gift? We understand that circumstances can change. To place any recurring gift on hold, Login to your Donor Dashboard Choose Make Changes Place a gift on hold. Gifts on hold will not transfer while they are on hold. You must remove the hold for the gift transfer to continue. Missed gifts will not be made up automatically. Read MoreRead MoreWe understand that circumstances can change. To place any recurring gift on hold, Login to your Donor Dashboard Choose Make Changes Place a gift on hold. Gifts on hold will not transfer while they are on hold. You must remove the hold for the gift transfer to continue. Missed gifts will not be made up automatically. Read More
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What is the Evangelical Council for Financial Accountability (ECFA)? Reliant has been a member of the Evangelical Council for Financial Accountability since 1992. Read MoreRead MoreReliant has been a member of the Evangelical Council for Financial Accountability since 1992. Read More
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How do I know that Reliant is operating with financial accountability? RELIANT is committed to the highest standards in financial integrity and professional excellence. Read MoreRead MoreRELIANT is committed to the highest standards in financial integrity and professional excellence. Read More
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What is Reliant's annual gift revenue? In 2014, donors gave $21,160,634 towards the work of missionaries associated with our local church and non-profit partners. As every year, we are amazed and grateful. Read MoreRead MoreIn 2014, donors gave $21,160,634 towards the work of missionaries associated with our local church and non-profit partners. As every year, we are amazed and grateful. Read More
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I have not received a ministry update from the missionary I support in a long while. Who do I contact? If you have contact information for your missionary, please feel free to send them a note! I'm sure they would be happy to hear from you, and it's very easy for contact information to change over time, leaving people out of touch. Read MoreRead MoreIf you have contact information for your missionary, please feel free to send them a note! I'm sure they would be happy to hear from you, and it's very easy for contact information to change over time, leaving people out of touch. Read More
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The Reliant missionary I have met works at a church. Why doesn't their church pay their salary? Churches and ministries partner with Reliant because they are working in a missional context where sources of central funding are not sufficient to make the work of ministry possible. Read MoreRead MoreChurches and ministries partner with Reliant because they are working in a missional context where sources of central funding are not sufficient to make the work of ministry possible. Read More
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How much financial support do Reliant missionaries have to raise? Missionaries are responsible to raise 100% of the support goal needed for the ministry. Read MoreRead MoreMissionaries are responsible to raise 100% of the support goal needed for the ministry. Read More
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Are your credit card transactions secure? Yes. Our own website uses the same encryption standard that most banks use. Our credit card transactions are processed securely by IATS payments, a leading provider of non-profit payment services. Read MoreRead MoreYes. Our own website uses the same encryption standard that most banks use. Our credit card transactions are processed securely by IATS payments, a leading provider of non-profit payment services. Read More
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Is your website secure? Yes. Our giving website uses the same encryption standard that most online banks use. In todays world, we know private information is important, and so our technical team is also vigilant about data security. Read MoreRead MoreYes. Our giving website uses the same encryption standard that most online banks use. In todays world, we know private information is important, and so our technical team is also vigilant about data security. Read More
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Can I use a credit card to give? Absolutely. Reliant can accept any card with a Visa, Mastercard, Discover, or American Express logo. Read MoreRead MoreAbsolutely. Reliant can accept any card with a Visa, Mastercard, Discover, or American Express logo. Read More
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Can I use my bank's own billpay to send gifts? Yes, you can use your own bank's billpay system to send gifts for any ministry fund. Please see details. However, we recommend our LifeLink system for faster and more secure transfer. Read MoreRead MoreYes, you can use your own bank's billpay system to send gifts for any ministry fund. Please see details. However, we recommend our LifeLink system for faster and more secure transfer. Read More
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How do I request an audit report? For those who are interested in our external annual audit from Capin Crouse LLP, the full technical report is available on request to any member of the public. Read MoreRead MoreFor those who are interested in our external annual audit from Capin Crouse LLP, the full technical report is available on request to any member of the public. Read More
